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Our primary goal is a satisfied customer meeting all your personal and home security needs. We offer one of the best money back guarantees for the self defense home security products industry!
If you are less than satisfied with any of our products within 30 days from the receipt of your items, please call us toll free at (888) 747-2011 to secure a Return Authorization (RA) number.
Applicable Restock Fees - We must charge 30% restocking fee for the following items:
Soon as possible, call our support line (888) 747-20111 to report any packages received damaged while in transit to you. We will file claims with the carrier on your behalf. It is important to save the package, images if possible and share with us within 5 days.
Defective Items Received
From experience items no working or appear to be defective could be an oversight on how to use and operate. Call us soon as possible so we can assist you determining if the item is defective or operational issue. If defective, we will issue return authorization number, and coordinate a replacement soon as possible.
Length of warranties do vary from 30 days to lifetime. Each warranty only covers failures due to defects or workmanship which occur during normal use. It does not cover failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alternation, modification, or unauthorized use by others.
For any items that are serviceable, if the service was unauthorized and not approved by Self Defense Products Inc, the warranty will no longer be valid and void.
The following items are non-returnable unless received damaged:
SKU: CC308 Bug Detectors