Shipping & Returns
Self Defense Products Inc - 30 Day Return Policy
Our primary goal is a satisfied customer meeting all your personal and home security needs. We offer one of the best money back guarantees for the self defense home security products industry!
If you are less than satisfied with any of our products within 30 days from the receipt of your items, please call us toll free at (888) 747-2011 to secure a Return Authorization (RA) number.
- All returns must have a Return Authorization (RA) number. After you are issued a Return Authorization (RA) number you will receive an email with the return instructions.
- Before a credit is issued, the item must be returned and received
- Return Shipping Fees – we do not issue credit towards shipping fees
- No Restocking Fees - items returned new, unused and in the original manufacturer condition (see restock fee schedule for exceptions)
- Items returned in used condition or manufacturer packaging not reusable are subject to 30% restock fee
- All items returned must be in the original manufacturer package, include all the pieces and components, and in be fully 100% operational and in get working order. Items returned that do not meet all these conditions will not be eligible for credit.
Applicable Restock Fees - We must charge 30% restocking fee for the following items:
- Taser® (stun guns require no restocking fee)
- Metal Detectors
- Spy Cameras
- Spy Camera Detectors
- Bug Detectors
- GPS Tracking
- Returned Used Items
Packages Damaged During Shipping
Soon as possible, call our support line (888) 747-20111 to report any packages received damaged while in transit to you. We will file claims with the carrier on your behalf. It is important to save the package, images if possible and share with us within 5 days.
Defective Items Received
From experience items no working or appear to be defective could be an oversight on how to use and operate. Call us soon as possible so we can assist you determining if the item is defective or operational issue. If defective, we will issue return authorization number, and coordinate a replacement soon as possible.
Warranties
Length of warranties do vary from 30 days to lifetime. Each warranty only covers failures due to defects or workmanship which occur during normal use. It does not cover failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alternation, modification, or unauthorized use by others.
For any items that are serviceable, if the service was unauthorized and not approved by Self Defense Products Inc, the warranty will no longer be valid and void.
Non-Returnable Items
The following items are non-returnable unless received damaged:
SKU: CC308 Bug Detectors
